Sample Response Post
as the Social Media Manager for The Peabody, Orlando Florida, to a customer
post on Trip Advisor.
Thank
you for choosing to spend your family vacation at The Peabody. We are so happy
to hear that you enjoyed your stay! We
are pleased to announce that The Peabody has been recently purchased and is now
the Hyatt Regency Orlando. We have three
sparkling free-form pools, and our spa offers long relaxing massages in a
tranquil setting. We think you would also enjoy our restaurant, Fiorenzo Italian
Steakhouse. We serve premium U.S. steaks, as well as pizza and pasta for the
kids. We look forward to welcoming you to the Hyatt Regency Orlando in the near
future!
Sample Response Post
as the Social Media Manager for the Hilton Fort Lauderdale, to a customer post
on Trip Advisor.
We apologize for the unexpected issues you experienced during
your stay. Thank you for bringing them to our attention. We have informed
housekeeping and management about your observations. It is our goal to provide
our customers with the best possible service when staying at our hotel, and we
appreciate your feedback. Please feel free to contact our manager so we can
ensure your complete satisfaction on your next visit.
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